FAQs

Got questions? We’ve heard the grunts before. Here’s everything you need to know—no fluff, no nonsense.

Kong Rolls are made from 100% premium bamboo, which is naturally soft, strong, and eco-friendly. Unlike traditional toilet paper, we don’t use harmful chemicals like PFAs, BPA, chlorine, or synthetic fragrances—just clean, safe, sustainable materials.
Absolutely. Our bamboo toilet paper is hypoallergenic, chemical-free, and ideal for sensitive areas. Many traditional brands contain toxins that can disrupt hormone balance—especially in women. Kong Rolls is committed to protecting your health from the bottom up.
We responsibly source our bamboo and manufacture our products in China and El Salvador. All packaging, quality control, and final fulfillment are handled in our warehouse in Miami, FL.
Yes. Our packaging is 100% recyclable, plastic-free, and designed to be as low-waste as possible. We even use eco-friendly tape and ship with repurposed boxes whenever possible to reduce our footprint.
Yes! We offer free shipping on all 24 and 48-pack orders within the U.S. These sizes offer the best value and convenience for our customers.
Our subscription is flexible and hassle-free. You choose how often you want your rolls delivered, and you can pause, cancel, or modify at any time through your account. No hidden fees. Just clean comfort on your terms.
We have a 14-day return policy. If your order arrives damaged or isn’t the right fit, just contact us at support@kongrolls.com and we’ll work with you to make it right. Customer satisfaction is our top priority.
Yes! We’ve expanded into clean body care with our tallow balm, magnesium sea salt spray, and natural soaps—all free of synthetic ingredients, artificial fragrances, and harsh chemicals. Your whole routine can be clean and Kong-approved.

Kong Rolls are made from 100% premium bamboo, which is naturally soft, strong, and eco-friendly. Unlike traditional toilet paper, we don’t use harmful chemicals like PFAs, BPA, chlorine, or synthetic fragrances—just clean, safe, sustainable materials.
We responsibly source our bamboo and manufacture our products in China and El Salvador. All packaging, quality control, and final fulfillment are handled in our warehouse in Miami, FL.
Yes! We offer free shipping on all 24 and 48-pack orders within the U.S. These sizes offer the best value and convenience for our customers.
We have a 14-day return policy. If your order arrives damaged or isn’t the right fit, just contact us at support@kongrolls.com and we’ll work with you to make it right. Customer satisfaction is our top priority.

Absolutely. Our bamboo toilet paper is hypoallergenic, chemical-free, and ideal for sensitive areas. Many traditional brands contain toxins that can disrupt hormone balance—especially in women. Kong Rolls is committed to protecting your health from the bottom up.
Yes. Our packaging is 100% recyclable, plastic-free, and designed to be as low-waste as possible. We even use eco-friendly tape and ship with repurposed boxes whenever possible to reduce our footprint.
Our subscription is flexible and hassle-free. You choose how often you want your rolls delivered, and you can pause, cancel, or modify at any time through your account. No hidden fees. Just clean comfort on your terms.
Yes! We’ve expanded into clean body care with our tallow balm, magnesium sea salt spray, and natural soaps—all free of synthetic ingredients, artificial fragrances, and harsh chemicals. Your whole routine can be clean and Kong-approved.