FAQs
Everything You Need To Know.
No fluff. No corporate nonsense. Just the answers people actually want before they try Kong.
Frequently Asked Questions
What Makes Kong Different From Regular Toilet Paper?
Kong is made from premium bamboo and built to feel stronger, softer, and cleaner than the usual stuff. The whole point is to raise the standard for a product people use every day.
Is Kong Safe For Sensitive Skin?
Yes. Kong is designed for people who care about what touches their skin and want a cleaner-feeling option for everyday use.
Do You Offer Free Shipping?
Yes. We offer free shipping on 24-roll and 48-roll orders within the U.S. Those sizes also give the best overall value.
How Does The Subscription Work?
You choose how often you want Kong delivered, and you can pause, cancel, or modify your subscription anytime through your account. It’s built to be flexible, not annoying.
What If I’m Not Satisfied With My Order?
We have a 14-day return policy. If your order arrives damaged or is not the right fit, email support@kongrolls.com and we’ll work with you to make it right.
Do You Offer Anything Besides Toilet Paper?
Yes. As of right now, we also offer soaps as part of the Kong lineup.
Which Box Size Should I Start With?
The 12-roll box is a great place to start if you want to try Kong first. The 24-roll box is the best everyday balance, and the 48-roll box is the move if you want the biggest value and fewer reorders.
A Better Bathroom Essential.
Kong is built for people who want something cleaner, stronger, and more intentional than a generic store-brand roll.
Quick Answers
✓
Ships Fast
Most U.S. orders arrive in 3–5 business days.
✓
Best Value Sizes
The 24-roll and 48-roll boxes are the strongest value plays.
✓
Soaps Too
Kong currently offers soaps in addition to toilet paper.
Made To Stand Out
Not another boring basic. Kong looks and feels like an upgrade.
Built For Everyday Use
Soft enough to feel premium. Strong enough to actually perform.
Still Have Questions?
Reach out to us at support@kongrolls.com. We’d rather answer the real questions than leave you guessing.
Ready To Try Kong?
Start with the size that fits your routine and see why people switch once, then stick with it.
