FREQUENTLY ASKED QUESTIONS
Can I cancel my subscription anytime?
Yes. One click in your KONG Members dashboard. No phone calls, no emails, no chatbot, no 5 business day delay. We don't trap you. We earn the renewal every month or we don't deserve it.
What if I don't use it that fast?
Easy. Push your delivery back, skip a month, or switch to a smaller pack size. Most members on the 48-pack run a 3-month frequency. If you have a smaller household, switch to the 24-pack or stretch to every 4 months. You're in control of every box.
Can I change pack size or frequency later?
Anytime. Bump up to a 48-pack for the holidays. Drop down to a 12-pack when you're traveling. Speed it up to monthly when guests are coming. Your subscription flexes with your life. Zero penalties for changes.
Is the member price actually locked forever?
Yes. Once you're in at $79.99 ongoing, that rate stays as long as your subscription is active. Even when we raise prices for new members (and we will as we grow), your pricing is locked. Cancel and rejoin later, you pay current rates. Stay subscribed, you keep the founder rate forever.